Synerty offers ADMS environment support services to assist utilities in gaining and retaining the niche skills and expertises required for routine maintenance of the system.
Synerty will assist the utilities support team with any ADMS integration issues, or maintenance issues.
Synerty will investigate any environment integration issues that the utility logs and attempt to resolve the issue.
We will create detailed reports for the utility to assist them in logging the details of the faults into the ADMS vendors Support Central system.
Synerty will fix any issues with the Attune scheduled tasks that maintain the production and non-production environments.
These scheduled tasks include:
Synerty will periodically rotate the local linux, windows and oracle user passwords. This will be done using Attune automated procedures and include updating everywhere the password is used then restarting services as required.
Synerty will provide full stack monitoring of the ADMS servers. This includes Oracle, ADMS, Linux and Windows monitoring specifically for ADMS performance and availability.
Production environments will be patched two weeks after non-production environments are patched.
Synerty will leverage any lessons learnt from applying patching at other utilities.