Synerty is a reimagined modern provider of Operational Technology solutions for distribution utilities. We specialise on all aspects of distribution grid operations and Operational Technology, including SCADA, DMS and OMS.
Synerty provides a full stack of specialists Operational Technology delivery teams that work interdependently to deliver the best solutions that exceed our clients needs.
Synerty’s team of business analysts focuses primarily on Operational Technology and leads into corporate responsibilities such as SADAI/SAIFI reporting. Their specialties are:
Our business analysts provide tangible assurance that any proposed solution has been designed with rigour and fit for purpose. They provide the north star of which all other Synerty teams work towards.
Synerty’s team of software developers focus on Operational Technology productised and bespoke software solutions. They’re responsible for:
Our software developers provide Synerty with the ability to go above and beyond off the shelf products and close the utilities last 5% requirements gap.
Synerty’s team of change managers help people engage with, and adopt the changes from Operational Technology digital transformation.
Their specialties are:
Synerty’s change managers ensure that all the work completed by delivery teams is fully utilised by utilities and ensure safety processes are effectively implemented.
Synerty’s team of project managers understand the priorities of Operational Systems (OT) vs Information Systems (IT) and manage projects to effectively deliver safety over speed. Their specialties are:
Synerty’s project managers ensure that clients are engaged and deal internally with Synerty’s teams to ensure the right resource is working on the right problems.
Synerty’s team of change managers help people engage with, and adopt the changes from Operational Technology digital transformation.
Their specialties are:
Synerty’s change managers ensure that all the work completed by delivery teams is fully utilised by utilities and ensure safety processes are effectively implemented.
Synerty’s team of project managers understand the priorities of Operational Systems (OT) vs Information Systems (IT) and manage projects to effectively deliver safety over speed. Their specialties are:
Synerty’s project managers ensure that clients are engaged and deal internally with Synerty’s teams to ensure the right resource is working on the right problems.
Synerty is built from the ground up to be a new bread of service provider, we deliver solutions, not time. Here are some of the unique reasons you should choose Synerty for your next Operational Technology services delivery.
Synerty’s north star values guide our teams in their decision making include Do it Once, Continuous Improvement and Measure Performance, Not Time. These values drive Synerty to continuously improve, automate, knowledge capture and be effective.
Synerty is a full task centric business. Synerty’s projects, including internal initiatives are planned for delivery, with tasks for all work completed that describe the work being done. Timesheets are logged in 15 minute increments and logged as work is performed.
Inline with Synerty’s Do It Once value, knowledge capture is apart of all tasks at Synerty. As all work at Synerty has a specific task, Synerty’s delivery team comments on each task as work is performed. This knowledge contains all investigation, debugging, changes and solutions. Synerty then develops more formal knowledge base documentation as required and most importantly shares all this information with our clients.
Synerty invests heavily into our onboarding processes, to ensure we can grow as needed to meet the needs of our clients and work load.
Our onboarding processes introduce existing talent into our rigorous approach to delivery, knowledge capture and of course, an understanding and appreciation of Operational Technology.
Utilities often engage service providers to create bespoke software to integrate Operational Technology with corporate information systems.
Synerty can provide full turn key services in this area as we have the expertise to not only develop the software, but fully understand the use case, configure the ADMS and use the ADMS to trigger events and verify results.
| Synerty Experts | Capability | Software Experts |
|---|---|---|
| Software Development | ||
| Understanding the software use case | ||
| Ability to configure ADMS for integration | ||
| Perform end to end testing against ADMS |
Smaller utilities may choose to outsource system patching to a solution provider, this can be for Linux, ADMS, Oracle or other systems they may not have the time or skill set for.
Synerty’s infrastructure team performs patching of systems on a regular bases. With our domain experts, such as our business analyst team and application specialists Synerty performs the full patch process in coordination with client approvals and gates.
| Synerty Experts | Capability | Software Experts |
|---|---|---|
| Infrastructure Patching | ||
| Understanding the effects of an outage and who to notify | ||
| Ability to stop and start the ADMS while inspecting logs | ||
| Perform basic testing of patches systems |